CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
I’ve found the product I want but can’t select my size
If size selection feature is not working try refreshing the page. If this does not work please close the browser and return. If you are still unable to select a size please reach out to us via the contact form and we will be glad to get your order placed.
03
Has my order been sent yet ?
For updates on your order please refer to your e-mail. Orders are sent after __ day processing period.
05
Part of my order is missing
If you are missing part of your order please reach out to us via the contact form and we will make it right as quickly as possible.
07
Which methods of payments can I use?
K.K.i. accepts major debit and credit cards, ApplePay, and .
09
Is it safe to order online?
Orders placed online are completely safe.
02
How long does shipping take?
Our shipping times can be found under the About K.K.i. tab.
04
Can I track my order ?
Yes, orders can be tracked via tracking number providing in your "Order Has Been Shipped" e-mail.
06
I received the wrong items
If you have received an incorrect order please reach out to us via the contact form and we will make it right as quickly as possible.
08
I forgot to use my discount code
Unfortunately if you forgot to use a discount code during check out we are unable to modify your order to honor that discount. Please make sure to enter the discount code during checkout in the future.
10
Delivery - How much is it and how long does it take?
Our shipping times can be found under the About K.K.i. tab.
Pricing is as follows: